Gifting Terms of Service

Last Updated: September 30, 2026

Welcome to the Taharka Brothers Gifting Program. These Gifting Terms of Service (“Terms”) apply to your use of Taharka Brothers’ gifting website and related gifting services, including corporate gifting, holiday gifting, bulk gifting, e-gifting, and other gift orders (collectively, the “Gifting Services”).

The Gifting Services are offered by Taharka Brothers (“Taharka Brothers,” “we,” “us,” or “our”) and are supported by Zest, a third-party gifting technology platform.

By accessing or using the Gifting Services, submitting an order, purchasing a gift, or otherwise participating in our gifting program, you agree to these Terms.

1. Gifting Services

Taharka Brothers offers gifting options for individuals, businesses, organizations, employees, customers, clients, partners, and other recipients.

Depending on the gifting option selected, our Gifting Services may allow you to:

Purchase gifts for one or multiple recipients.
Place corporate, holiday, or bulk gifting orders.
Provide or upload recipient information.
Allow recipients to provide their own shipping information.
Send gifts through an e-gifting experience.
Include personalized gift messages.
Select or request delivery dates.
Receive order and shipment tracking information.
Request assistance with larger or customized gifting projects.

Available products, gifting options, pricing, shipping services, and features may change from time to time.

2. Orders and Order Acceptance

Submitting an order does not necessarily mean that the order has been accepted or fulfilled.

We reserve the right to review, decline, limit, cancel, or contact you regarding an order when reasonably necessary, including because of product availability, shipping limitations, incorrect information, suspected fraud, payment issues, or other circumstances affecting our ability to fulfill the order.

For large corporate or bulk gifting projects, additional confirmation, payment arrangements, recipient information, or coordination with Taharka Brothers may be required before fulfillment begins.

3. Gift Boxes and Product Availability

Taharka Brothers gifting options may include curated gift boxes or customer-selected assortments.

Products and flavors are subject to availability. Because our ice cream is produced in batches and certain flavors may be seasonal, limited-edition, or temporarily unavailable, availability may change between the time a gifting project is planned and the time it is fulfilled.

If a selected product becomes unavailable, Taharka Brothers may contact the purchaser to discuss available alternatives or substitutions when appropriate.

We will make reasonable efforts to maintain the selections associated with an order but cannot guarantee that every product or flavor will remain available for every gifting project.

4. Recipient Information

Purchasers may be asked to provide information about gift recipients, including names, email addresses, phone numbers, and shipping addresses.

By providing another person's information, you represent that you are authorized to provide that information for the purpose of arranging or sending the gift.

Purchasers are responsible for reviewing recipient information for accuracy before submitting an order or recipient list.

In certain gifting experiences, recipients may be asked to provide or confirm their own shipping information before a gift is fulfilled.

Our collection and use of personal information is further described in the Taharka Brothers Gifting Privacy Policy.

5. E-Gifting

Certain gifting options may allow you to send a gift without initially providing the recipient's shipping address.

In these situations, the recipient may receive an email, text message, link, or other notification inviting them to claim the gift and provide the information necessary for delivery.

A gift cannot be shipped until the information necessary to fulfill the order has been provided.

Recipients who do not claim their gift or provide the required information within an applicable time period may experience delays or may not receive the gift. Any applicable expiration period or other restrictions displayed during the gifting process will apply.

6. Pricing and Payment

Prices displayed through the Gifting Services are shown in U.S. dollars unless otherwise stated.

Applicable shipping charges, taxes, service charges, or other fees will be displayed or communicated as part of the applicable order or gifting project.

Payment may be required at checkout or through another payment or invoicing arrangement approved by Taharka Brothers for qualifying corporate or bulk orders.

You agree to provide current, complete, and accurate billing and payment information.

7. Shipping and Delivery

Taharka Brothers ice cream is a perishable frozen product and requires specialized packaging and shipping.

We make reasonable efforts to prepare, package, and ship orders so that they arrive in appropriate condition.

Any delivery date provided through the Gifting Services is an estimated or requested delivery date unless Taharka Brothers expressly states otherwise. Delivery timing may be affected by carrier operations, weather, holidays, recipient availability, incorrect addresses, service interruptions, or other circumstances outside Taharka Brothers’ reasonable control.

Taharka Brothers cannot guarantee an exact delivery date or time once a shipment has been transferred to the applicable shipping carrier.

For time-sensitive corporate or holiday gifts, purchasers should place orders with sufficient time to account for possible shipping delays.

8. Incorrect or Incomplete Addresses

Purchasers and recipients are responsible for providing complete and accurate delivery information.

Taharka Brothers is not responsible for delays, failed deliveries, returned packages, or other delivery problems caused by incorrect or incomplete information supplied by a purchaser or recipient.

If an address issue is identified before shipment, please contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered fulfillment or been transferred to the shipping carrier.

Additional shipping charges may apply when an order must be reshipped because of incorrect recipient information.

9. Delivery of Perishable Products

Because our products are frozen and perishable, recipients should retrieve and properly store their packages promptly after delivery.

Taharka Brothers is not responsible for product deterioration caused by a package being left unattended for an unreasonable amount of time after confirmed delivery or by improper storage after delivery.

If an order arrives melted, damaged, missing, or otherwise unusable, please contact Taharka Brothers as soon as possible with the order information and, when requested, photographs of the package and product.

We will review reported delivery or product issues individually and determine an appropriate resolution based on the circumstances.

10. Cancellations and Order Changes

If you need to change or cancel a gifting order, please contact Taharka Brothers as soon as possible.

We will make reasonable efforts to accommodate requested changes or cancellations before fulfillment begins. However, because gifting orders may involve customized recipient lists, perishable products, packaging, and scheduled shipping, we cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

Corporate and bulk gifting projects may be subject to additional cancellation or modification terms communicated during the ordering process.

11. Refunds, Replacements, and Delivery Issues

Due to the perishable nature of our products, eligibility for refunds or replacements depends on the circumstances of the order.

If your gift arrives damaged, melted, incorrect, or otherwise has a fulfillment issue attributable to Taharka Brothers or the shipping process, please contact us promptly.

Depending on the circumstances, Taharka Brothers may provide a replacement, refund, store credit, or another appropriate resolution.

Refunds or replacements may not be available for issues resulting from incorrect information provided by the purchaser or recipient, failure to retrieve a delivered package in a timely manner, improper storage after delivery, or circumstances otherwise outside Taharka Brothers’ reasonable control.

12. Allergies and Dietary Information

Taharka Brothers offers a variety of ice cream products, including certain non-dairy options.

Ingredients, allergen information, and dietary characteristics may vary by flavor and product.

Individuals with food allergies, sensitivities, or dietary restrictions should review available ingredient and allergen information before consuming our products and contact Taharka Brothers with questions when necessary.

We cannot guarantee that products are completely free from cross-contact with allergens unless expressly stated otherwise.

13. Gift Messages and Submitted Content

Purchasers may have the option to include personalized gift messages or other content with an order.

You are responsible for the content you submit and agree not to submit content that is unlawful, threatening, harassing, discriminatory, fraudulent, or otherwise inappropriate.

Taharka Brothers reserves the right to decline to include a gift message or other submitted content when reasonably necessary.

14. Corporate and Bulk Gifting

Corporate and bulk gifting projects may involve larger order quantities, multiple shipping destinations, custom recipient lists, invoicing, coordinated shipping schedules, or other specialized arrangements.

Additional project-specific terms, pricing, deadlines, shipping arrangements, or payment requirements may be communicated to the purchaser.

If project-specific written terms conflict with these general Gifting Terms, the project-specific terms will control for that particular gifting project.

15. Relationship With Zest

Taharka Brothers uses Zest to provide technology supporting portions of the Gifting Services.

Zest may facilitate features such as recipient management, address collection, e-gifting, gift messages, order management, payment-related functionality, and other gifting tools.

Your use of certain technology or functionality provided by Zest may also be subject to terms or policies provided by Zest.

Taharka Brothers remains responsible for the Taharka Brothers products and services we provide, while third-party service providers remain responsible for the services they independently provide, subject to applicable law and contractual arrangements.

16. Third-Party Services

Our Gifting Services may rely on third parties such as payment processors, technology providers, and shipping carriers.

We are not responsible for third-party websites, platforms, or services that we do not own or control. Your use of those services may be subject to the applicable third party's terms and policies.

17. Prohibited Uses

You may not use the Gifting Services for unlawful, fraudulent, abusive, or unauthorized purposes or interfere with the security or operation of the Gifting Services.

You may not attempt to gain unauthorized access to accounts, systems, data, or other portions of the Gifting Services.

18. Disclaimer

We make reasonable efforts to provide accurate product descriptions, pricing, availability information, and gifting information.

However, occasional errors, inaccuracies, or omissions may occur. We reserve the right to correct errors and update information when reasonably necessary.

To the extent permitted by applicable law, the Gifting Services are provided without warranties beyond those expressly provided by Taharka Brothers.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Taharka Brothers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to the use of the Gifting Services.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

20. Governing Law

These Terms and your use of the Gifting Services will be governed by applicable laws of the State of Maryland and the United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

21. Changes to These Terms

We may update these Gifting Terms of Service from time to time to reflect changes to our gifting program, business practices, technology, or legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page.

22. Contact Us

If you have questions about these Terms or need assistance with a gifting order, please contact us:

Taharka Brothers Ice Cream
3515 Clipper Mill Road
Baltimore, MD 21211
United States

Corporate Gifting: gifting@taharkabrothers.com
Phone: 410-961-2899